jump to navigation

Customer Interaction- At Least Pretend December 31, 2013

Posted by Jack Macholl in Brand personality, Communications, Customer Service, Image, Marketing, Sales, Uncategorized.
trackback

My final post of 2013 won’t be a “7 things you need to know” article, I wanted to leave you with some food for thought for the New Year.

Yesterday I decided to drive my car through a wash near my home as our midwestern road salt levels are already off the charts. The lady in the booth was on her iPhone and did not interact verbally her conversation trumped the customer interaction. Not only is this rude, it’s just plain horrible customer service. Certainly, many service jobs are not glamorous, but to simply point, take money and turn away is not portraying a quality image.

Today we’ve grown to accept self-service or perhaps marginal online chat and phone representatives as commonplace . From my vantage point certain businesses must still use face to face service as their central tool. It’s important to monitor the activity and attitude of those you have in customer-facing positions, make sure they’re at least acting the part.

A happy and safe New Year to you all.

Jack

Advertisements

Comments»

No comments yet — be the first.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: